Driving Operational Transparency for SAV Systems
Organisational Change Management
At Northware, we help businesses navigate and thrive through change. Our Organisational Change Management strategies ensure that your team, processes, and technologies evolve seamlessly to meet new business goals. By aligning your workforce with your digital transformation journey, we enable smoother transitions, reduced disruption, and increased productivity. Let us to guide your organisation through the complexities of change with confidence and clarity.
The Challenge
Overcoming Fragmented Operations and Lack of Transparency
SAV Systems, a UK-based leader in energy-efficient heating and ventilation solutions, was managing complex operations across more than 6,500 projects. However, their systems were disjointed and inefficient, relying on separate processes for monitoring projects, inventory, and customer data. This fragmentation caused confusion, delays, and frustration among team members and customers alike.
Employees often had to rely on spreadsheets or manual systems to track processes, making it difficult to gain a clear overview of ongoing projects. This led to miscommunication, a lack of transparency, and even employee burnout due to the high-pressure environment of dealing with frustrated clients.
To address these issues, SAV Systems required a unified system that would streamline operations, enhance transparency, and enable their teams to work more efficiently. They also needed a strategy to manage the significant organizational changes that would come with implementing this system.
Client Quote
“We were struggling to track our processes and products efficiently. Our teams were stressed, and customers were frustrated. We needed a solution that could give us real transparency across the board.” -Managing Director, SAV Systems
The Solution
Implementing the CTR System with a Tailored Change Management Strategy
Northware collaborated with SAV Systems to design and implement CTR (Cradle to READY), a custom ERP system that digitalised their operations. The success of this transformation was not only due to the technical solution but also to the comprehensive organisational change management strategy that ensured smooth adoption across the company.
What We Implemented
Key Steps in the Change Management Strategy
Unified ERP System (CTR)
Designed and implemented the CTR system, which provided a single source of truth for all of SAV’s operations. This system integrated data from all departments, giving employees real-time access to project statuses, inventory levels, and customer information.
Transparency and Efficiency Tools
The CTR system enabled SAV to track employee efficiency, monitor warehouse operations, and generate instant overviews of project progress. This increased transparency among team members, reducing the need for lengthy meetings and status updates.
Employee Productivity Insights
One of the standout features of the system was its ability to monitor individual productivity, allowing SAV to introduce piecework and improve overall operational efficiency.
The Results
A Seamless Transition to a More Transparent, Efficient Operation
The implementation of the CTR system revolutionized SAV Systems’ operations. By centralizing data and providing real-time insights into every aspect of the business, SAV was able to significantly improve transparency, operational efficiency, and employee satisfaction. The new system reduced the reliance on manual tracking, enabling faster decision-making and more accurate project management.
The change management strategy ensured a smooth transition, with employees fully embracing the new system. As a result, SAV Systems is now better equipped to handle the demands of their growing business, and they’ve experienced a reduction in operational bottlenecks and employee stress.
“Northware didn’t just deliver a technical solution. They ensured that the system was fully integrated into our operations, and they helped our teams adapt to the changes seamlessly. The CTR system has brought transparency into every corner of our business.”
— Lars Fabricius, Managing Director, SAV Systems
Learn More
Ready to Streamline Your Operations with Change Management?
Need help managing change in your organisation? Contact Us Today to see how our Organisational Change Management strategies can help streamline your operations and make your business more efficient.
Contact us at info@northware.com